Hello, You can submit the cancellation and refund requests separately through Cleverbridge. To cancel your CCleaner Premium subscription and stop future renewal charges: 1. Open the [subscription cancellation request form](https://cancellation-flow.cleverbridge.com/). 2. Enter the email address used for the purchase, your order reference number, and the reason for cancellation. 3. Open the confirmation email from Cleverbridge and select **Complete Cancellation**. You will receive a confirmation email once the cancellation has been processed. Please note that cancellation stops future billing renewals but does not automatically refund the recent charge. 

To request a full refund for the recent charge: 1. Complete the [refund request form](https://www.cleverbridge.com/refund) using the email address associated with the purchase, your order reference number, and the reason for the refund request. 2. If the order is eligible, you will receive an email asking you to confirm the refund. Open that email and select **Start Refund**. Refund eligibility depends on the product, purchase date, and payment method. If approved and completed, the refund will deactivate the license and cannot be reversed. Not having downloaded or installed the software can be included as the reason for your request, but it does not by itself confirm eligibility. Kind regards, CleverBot