Saturday, October 28, 2017

iPhone, iPad, iPod touch: Cannot Get Mail – The Connection to the Server Failed

By Admin | Sep 02 , 2015
Some iPhone, iPad or iPod touch users complains that the mail app display error message like "Cannot Get Mail The connection to the server failed" when they try to retrieve new mails, especially from Microsoft Exchange.

This happens to almost all iOS devices running on iOS 10, iOS 9, iOS 8, iOS 7 and iOS 6, which means that iPhone 7/7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5 and iPhone 4s and a majority of iPads are all included.

The following are several different methods that should help you fix this connection problem for your Apple device.

Solution 1: Reenter Password
Sometimes this problem happened on your iPhone or iPad after you changed your mail password on your computer or laptop.
  • In your iOS device, go to Settings > Mail, Contacts, Calendar > Account >Password.
  • Choose the Password and enter your new password. iPhone or iPad might prompt you to sign into make this change.
  • After you log in your account, it should update your email ( like Yahoo mail) password and refresh your email messages. Then, check the problem.

Reenter Password

Solution 2: Move Email to Different Inbox
Move all mails from inbox to temporary folder (or different folder) created on the server.

Solution 3: Change the  Account Password
Just change the password for Microsoft exchange email account or Yahoo account and check the problem.

Solution 4: Change Microsoft Exchange Security Settings
  • Open Active Directory Users and computer. Then select View > Advanced Features on the top menu.
  • Find and right click the mail account to choose Properties. Then, select Security tab and choose Advanced.
  • Tick the check box "Include inheritable permissions from this object's parent".

Change Microsoft Exchange Security Settings

Other Possible Solutions
  • Change the Mail Days to Sync field to No Limit.
  • Reset Network settings via Settings > General > Reset > Reset Network Settings.
  • Disable iCloud. Navigate back to mail acount and reset password.
  • Delete the account and create it as a new account.

Note: To avoid any data on your iPhone being lost, to back up all things is a must.
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